The Complaints Staff investigated The problem, confirming that the On line casino's selection to terminate the winnings was depending on proof of several accounts and bonus abuse, which had violated the On line casino's stipulations. As a result, the criticism was shut as unjustified.
The casino experienced mentioned they had normally followed this info and had not transformed any regulations retroactively. The player had disagreed Using the On line casino's rationalization. Immediately after inner discussion, the issues crew had chose to assistance the On line casino's stance, advising the casino to clarify their rules for upcoming reference. The case were closed as turned down.
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Cryptoboss On line casino follows the KYC ("Know Your Buyer") policy and needs necessary verification to withdraw funds. First, you must confirm your electronic mail utilizing the backlink with the On line casino's email. Withdrawal of funds demands a download in your personal account:
Despite obtaining sent every one of the requested paperwork, the account remained blocked. The participant then passed movie verification and received all her winnings. The problem were settled properly, and also the complaint were marked as 'fixed'.
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Be aware: It is probably going that not each of the payment strategies stated previously mentioned are suitable for each deposits and withdrawals. In addition, certain payment choices may well only be accessible in precise countries.
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